Shipping Policy

Effective Date: [2024/04/05]

At noveltyelec (NOEI), we are committed to providing fast, discreet, and reliable international delivery. Below you will find detailed information about our shipping process, timelines, tax handling, and customer responsibilities.

1. Order Processing Time

  • All orders will be processed and shipped within 3 business days after purchase.

  • A tracking number will be provided within 7 business days after your order is placed.

  • You will receive an email confirmation once the package has been dispatched.

2. Shipping Method & Delivery Times

Our standard shipping method is air freight to ensure faster delivery for all customers.

Estimated Delivery Times:

  • United States / EU / United Kingdom: 14–17 business days

  • Middle East / India / Africa: 15–20 business days

  • Southeast Asia: 12–14 business days

  • Sea Freight (optional, upon request): 30–35 business days

⚠️ Please note: Delivery times are estimated and may be affected by customs inspections, public holidays, or global shipping disruptions. In such cases, we will proactively inform you and work with logistics providers to expedite the process.

3. Shipping Fees & Customs Duties

  • We offer free global shipping on all orders.

  • The total price displayed at checkout is the final price — you will not need to pay any additional customs duties, VAT, or hidden fees.

  • If your country requires import taxes or VAT, we will prepay these charges on your behalf before shipment, so your package can clear customs smoothly.

  • In rare cases where local authorities request customer confirmation or documents, we will guide you through the process.

✅ You pay once at checkout. No surprise charges. No extra fees on delivery.

4. Expedited Shipping

If you need your order urgently or prefer a specific courier (such as DHL, FedEx, or UPS), please contact our customer support before placing your order. We will offer express shipping options and inform you of any additional costs involved.

5. Damaged Shipments

If your item arrives damaged due to transportation, we will resend a replacement product free of charge.

To ensure a smooth replacement process:

  • Contact us within 3 days of receiving the package.

  • Provide photos or videos showing the damage.

  • We will process your replacement as soon as the issue is confirmed.

6. Delays Beyond Our Control

While we always aim to deliver your order on time, certain events are outside of our control, such as:

  • Customs clearance delays

  • Shipping peak seasons

  • Natural disasters, port congestion, or global logistics disruptions

In such situations:

  • We will keep you informed proactively

  • We will cooperate with the shipping provider to minimize the delay

  • We are not responsible for time loss or compensation due to these uncontrollable factors

7. How to Contact Us

If you have any questions about your order or need assistance with shipping: