FREQUENTLY ASKED QUESTIONS
Our products will be shipped from the Chinese warehouse. It takes 14-17 days to transport to the United States, Europe, the United Kingdom, etc., 12 days to Southeast Asia, and 17-20 days to the Middle East. We prefer air transportation
The countries that need to pay customs duties will be displayed on the payment page. The price displayed on the payment page will be the final price you pay, and you do not need to pay extra
If the product you received is damaged and unusable, please contact customer service within one week of receiving the goods and we will immediately resend the product free of charge.
If you need customized products, please contact customer service and we will provide 1vs1 service
Before we ship the goods, we will refund you free of charge. If the goods are in transit, please refuse to accept them and wait for the package to be mailed back. If you have already signed for the goods and are not satisfied with them, please make sure that the goods meet the return conditions. Please check our refund and return requirements.
Contact us
Email: noveltyelec@noveltyelec.com