Our Privacy Policy

Effective Date: [2024/04/05]

Welcome to [noveltyelec, (Abbreviation: NOEI)] ("we", "our", "us"). Your privacy is paramount to us. This Privacy Policy explains in detail how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

Personal Information

When you interact with our website, we may collect personal data you voluntarily provide, including:

  • Contact Details: Name, email address, mailing address, and phone number.

  • Order Information: Billing details, shipping address, and payment method (processed securely through third-party gateways).

  • Account Data: Username, password (encrypted), and other profile-related information if you choose to create an account.

Non-Personal Information

We also collect data automatically when you use our site, including:

  • Technical Data: IP address, browser type and version, operating system, device identifiers, and referring URLs.

  • Usage Data: Pages visited, time spent on pages, clickstream data, and interaction with website features.

  • Cookies and Similar Technologies: Data collected through cookies, pixel tags, and similar tracking technologies (see Section 4 below).

2. How We Use Your Information

We use your data to:

  • Process Transactions: Manage orders, handle shipping, and process payments securely.

  • Customer Support: Respond to inquiries, manage customer service requests, and resolve issues.

  • Marketing & Communications: Send order confirmations, newsletters, and promotional materials (only if you’ve opted in).

  • Website Improvement: Analyze site usage and trends to enhance our website functionality, user experience, and product offerings.

  • Legal & Security Purposes: Ensure compliance with legal obligations, prevent fraud, and protect against unauthorized access or misuse.

3. Legal Basis for Processing

If you are a resident of the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities.

  • Contractual Necessity: To fulfill your orders or to provide requested services.

  • Legal Obligation: To comply with applicable laws and regulations.

  • Legitimate Interests: To improve our products and services, and to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance User Experience: Remember your preferences, keep items in your shopping cart, and provide personalized content.

  • Analytics: Understand how our website is used through aggregated, anonymized data.

  • Advertising: Deliver tailored advertisements and measure their effectiveness (only if you have provided consent).

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your user experience.

5. Disclosure of Your Information

Third-Party Service Providers

We share your information with trusted third-party partners who assist us in:

  • Payment Processing: Securely processing your payments.

  • Shipping and Delivery: Fulfilling and tracking your orders.

  • Marketing and Analytics: Providing insights on website performance and user behavior.

These third parties are contractually obligated to use your information solely for the purposes outlined and to protect your data in accordance with applicable laws.

Legal and Regulatory Disclosures

We may also disclose your information if required by law or in response to a valid legal request (e.g., court orders, subpoenas). We reserve the right to share information to protect our rights, safety, or property, as well as that of our users.

6. Data Security

We implement robust security measures to protect your information, including:

  • Encryption: Secure transmission (SSL/TLS) for data in transit.

  • Secure Storage: Data is stored on secure servers with restricted access.

  • Regular Audits: Periodic reviews and updates of our security protocols.

While we strive to safeguard your data, no method of transmission over the Internet or electronic storage is entirely secure. In the unlikely event of a data breach, we will notify you and take appropriate remedial measures.

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected.

  • Comply with legal obligations and resolve disputes.

  • Enforce our agreements.

When the data is no longer needed, we will take steps to securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside your country of residence. In such cases, we ensure appropriate safeguards are in place (e.g., standard contractual clauses) to protect your data in compliance with applicable data protection laws.

9. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that personal data of a minor has been collected without verification of parental consent, we will take steps to remove the information as soon as possible.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request details of the personal data we hold about you.

  • Correction: Update or correct inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data.

  • Restriction: Request that we limit our processing of your data.

  • Objection: Object to certain types of processing, including direct marketing.

  • Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights or if you have any concerns, please contact us at: [noveltyelec@noveltyelec.com].

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will update the effective date at the top of this policy and notify you through our website or by email if appropriate.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

  • Email: [noveltyelec@noveltyelec.com]

  • Mailing Address: [45895 Sai Kung Nam Wai Road, Sai Kung, Kowloon, Hongkong]

  • Website: [www.noveltyelc.com]

We are committed to resolving any issues and ensuring that your privacy is protected.